Secret Codes guide
800-937-8997 on iPhone: Report Fraud To T-Mobile
By Muhammad Shahid · · 4 min read
Quick answer
800-937-8997: T-Mobile's published number for account fraud and PIN trouble. T-Mobile asks customers who see fraudulent activity on an active account, or who are victims of identity theft, to get in touch as fast as possible. It publishes 1-800-937-8997 on its account fraud page, in the context of getting help with transfer PINs and account access.
Secret CodesDial codes, SIM & network test · Free on the App StoreDownload free →| Code | 800-937-8997 |
|---|---|
| What it does | T-Mobile's published number for account fraud and PIN trouble. |
| Published for | T-Mobile |
| Type | Carrier specific |
T-Mobile's published number for account fraud and PIN trouble. This page explains what 800-937-8997 does, how to use it on an iPhone and which carriers it applies to.
I build Secret Codes: IMEI & Carrier, a free iPhone app with 317 checked codes and guides, including this one. If you would rather tap than memorise, get Secret Codes on the App Store.
What does 800-937-8997 do?
T-Mobile asks customers who see fraudulent activity on an active account, or who are victims of identity theft, to get in touch as fast as possible. It publishes 1-800-937-8997 on its account fraud page, in the context of getting help with transfer PINs and account access.
There is a separate path if you are not a T-Mobile customer and a collection agency has contacted you about a T-Mobile debt you believe stems from identity theft. T-Mobile provides an online dispute form and commits to completing an investigation within 30 business days, or 10 business days for California residents. You will need an identity theft police report or an FTC Identity Theft Report, plus a government-issued ID.
T-Mobile also honours FACTA requests, which entitle identity theft victims to specific records relating to the fraudulent account.
How do I use 800-937-8997?
- Call 1-800-937-8997, or contact T-Mobile through the app if your line is dead.
- Report the fraudulent activity and ask for the account to be secured.
- Gather an identity theft police report or an FTC Identity Theft Report if you need one.
- Use the online dispute form if a collection agency has contacted you and you are not a customer.
- Ask about a FACTA request if you need records of the fraudulent transactions.
Which carriers does this apply to?
| Published for | T-Mobile |
|---|---|
| Type | Carrier specific |
| Good to know | T-Mobile customers. Non-customers pursued by collections over a fraudulent T-Mobile account use the online dispute form instead. |
Related security and scam reporting
- 800-922-0204: Report A Verizon Port-Out
- 888-944-9400: Report Fraud To UScellular
- File An FCC Complaint
- Report Unwanted Calls To AT&T
- Report Fraud And Identity Theft
- Report A Call To T-Mobile Scam Shield
See all security and scam reporting or every category of iPhone codes.
How Secret Codes helps
Secret Codes keeps this and every other entry a search away. Pick your carrier once and each entry says whether it is published for your line. You can save favourites, add a private note, and record whether a code worked on your line.
Frequently asked questions
What does 800-937-8997 do on iPhone?
T-Mobile's published number for account fraud and PIN trouble. T-Mobile asks customers who see fraudulent activity on an active account, or who are victims of identity theft, to get in touch as fast as possible.
What else should I know about 800-937-8997?
It publishes 1-800-937-8997 on its account fraud page, in the context of getting help with transfer PINs and account access. There is a separate path if you are not a T-Mobile customer and a collection agency has contacted you about a T-Mobile debt you believe stems from identity theft.
What are the steps for 800-937-8997?
1. Call 1-800-937-8997, or contact T-Mobile through the app if your line is dead. 2. Report the fraudulent activity and ask for the account to be secured. 3. Gather an identity theft police report or an FTC Identity Theft Report if you need one. 4. Use the online dispute form if a collection agency has contacted you and you are not a customer. 5. Ask about a FACTA request if you need records of the fraudulent transactions.
Where do I use 800-937-8997?
On the keypad of the Phone app.
Is 800-937-8997 a hidden or secret code?
No. It is a published service, not a hidden menu. iPhones do not have Android-style engineering menus.
Which carriers does 800-937-8997 work on?
It is published for T-Mobile. T-Mobile customers. Non-customers pursued by collections over a fraudulent T-Mobile account use the online dispute form instead.
Does 800-937-8997 work on Android phones too?
It is handled by the carrier or service rather than the iPhone, so it is not tied to one phone brand. Check with your carrier.
Will 800-937-8997 work outside the US?
It is published for US carriers and services, so do not count on it abroad. Ask your carrier before you travel.
What if 800-937-8997 does not work on my iPhone?
Check that it applies to your carrier first, because carriers decide which services they offer and can change them. If it should apply to your line, contact your carrier.
What is related to 800-937-8997?
800-922-0204: Report A Verizon Port-Out. Call this the moment your Verizon line goes dead unexpectedly.
What else is in this category?
888-944-9400: Report Fraud To UScellular. UScellular Customer Service for suspected account fraud.
Can I find 800-937-8997 in an app?
Yes. Secret Codes, a free iPhone app, includes it with its steps and carrier details.
Sources
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