# 311 on iPhone: Non-Emergency City Services URL: https://byshahid.com/blog/non-emergency-city-services-iphone/ App: Secret Codes: IMEI & Carrier (https://apps.apple.com/us/app/secret-codes-imei-carrier/id6807154322) Author: Muhammad Shahid Updated: 2026-11-04 > 311: Local government requests and non-emergency reports. 311 is assigned nationwide for non-emergency police and other government services. Cities use it for bulk trash collection, abandoned vehicles, streetlight repairs, potholes, tree services and similar reports. Coverage is municipal rather than universal. - **Code:** 311 - **What it does:** Local government requests and non-emergency reports. - **Published for:** Verizon, AT&T, T-Mobile and UScellular - **Type:** Support varies Local government requests and non-emergency reports. This page explains what `311` does, how to use it on an iPhone and which carriers it applies to. I build **Secret Codes: IMEI & Carrier**, a free iPhone app with 317 checked codes and guides, including this one. If you would rather tap than memorise, [get Secret Codes on the App Store](https://apps.apple.com/us/app/secret-codes-imei-carrier/id6807154322). ## What does 311 do? 311 is assigned nationwide for non-emergency police and other government services. Cities use it for bulk trash collection, abandoned vehicles, streetlight repairs, potholes, tree services and similar reports. Coverage is municipal rather than universal. It works in most large US cities and in relatively few rural areas, and from a mobile phone it is routed by the network's idea of where you are, which is not always the city you mean. Keeping 311 traffic off 911 is the whole point of the code, so use it for anything that is a nuisance rather than an emergency. ## How do I use 311? - Open the Phone app and tap Keypad. - Type 311 exactly as written. - Press the green Call button and wait for the result. ## Which carriers does this apply to? | Published for | Verizon, AT&T, T-Mobile and UScellular | | Type | Support varies | | Good to know | Nationally assigned but implemented city by city. Many smaller communities have no 311 service. | _Screenshot: The Secret Codes detail screen shows the steps, the carriers and an Open in Phone button._ ## Related more carrier and n11 codes - [211: Community Services Line](/blog/community-services-line-iphone/) - [511: Traffic and Travel Information](/blog/traffic-and-travel-information-iphone/) - [411: Directory Assistance](/blog/directory-assistance-iphone/) - [0: Dialling 0 for the Operator](/blog/dialling-0-for-the-operator-iphone/) - [988: 988 Suicide and Crisis Lifeline](/blog/988-suicide-and-crisis-lifeline-iphone/) - [811: Call Before You Dig](/blog/call-before-you-dig-iphone/) See all [more carrier and n11 codes](/blog/iphone-codes/more-carrier-codes/) or [every category of iPhone codes](/blog/iphone-codes/). ## How Secret Codes helps Secret Codes keeps this and every other entry a search away. Pick your carrier once and each entry says whether it is published for your line. You can save favourites, add a private note, and record whether a code worked on your line. **Secret Codes: IMEI & Carrier** is free on the App Store: https://apps.apple.com/us/app/secret-codes-imei-carrier/id6807154322 ## FAQ ### What does 311 do on iPhone? Local government requests and non-emergency reports. 311 is assigned nationwide for non-emergency police and other government services. Cities use it for bulk trash collection, abandoned vehicles, streetlight repairs, potholes, tree services and similar reports. Coverage is municipal rather than universal. ### What else should I know about 311? It works in most large US cities and in relatively few rural areas, and from a mobile phone it is routed by the network's idea of where you are, which is not always the city you mean. ### What are the steps for 311? 1. Open the Phone app and tap Keypad. 2. Type 311 exactly as written. 3. Press the green Call button and wait for the result. ### Where do I use 311? On the keypad of the Phone app. ### Is 311 a hidden or secret code? No. It is a published service, not a hidden menu. iPhones do not have Android-style engineering menus. ### Which carriers does 311 work on? It is published for Verizon, AT&T, T-Mobile and UScellular. Nationally assigned but implemented city by city. Many smaller communities have no 311 service. ### Does 311 work on Android phones too? It is handled by the carrier or service rather than the iPhone, so it is not tied to one phone brand. Check with your carrier. ### Will 311 work outside the US? It is published for US carriers and services, so do not count on it abroad. Ask your carrier before you travel. ### What if 311 does not work on my iPhone? Check that it applies to your carrier first, because carriers decide which services they offer and can change them. If it should apply to your line, contact your carrier. ### What is related to 311? 211: Community Services Line. Referrals for food, housing, healthcare and other essentials. ### What else is in this category? 511: Traffic and Travel Information. State-run road conditions, closures and transit information. ### Can I find 311 in an app? Yes. Secret Codes, a free iPhone app, includes it with its steps and carrier details. ## Sources - [Verizon Support](https://www.verizon.com/support/)