# *611 on iPhone: Metro by T-Mobile Customer Service URL: https://byshahid.com/blog/metro-by-t-mobile-customer-service-star-611-iphone/ App: Secret Codes: IMEI & Carrier (https://apps.apple.com/us/app/secret-codes-imei-carrier/id6807154322) Author: Muhammad Shahid Updated: 2026-11-04 > *611: Metro's support line from a Metro phone. Metro documents *611 from a Metro handset, or 1-888-8METRO8, as the way to reach customer care. Metro is T-Mobile's own prepaid sub-brand rather than a third-party MVNO, so the support organisation is genuinely Metro's. Note the star. Metro publishes the starred form, and on some Metro devices plain 611 behaves differently. - **Code:** *611 - **What it does:** Metro's support line from a Metro phone. - **Network:** T-Mobile - **Type:** Carrier specific Metro's support line from a Metro phone. This page explains what `*611` does, how to use it on an iPhone and which carriers it applies to. I build **Secret Codes: IMEI & Carrier**, a free iPhone app with 317 checked codes and guides, including this one. If you would rather tap than memorise, [get Secret Codes on the App Store](https://apps.apple.com/us/app/secret-codes-imei-carrier/id6807154322). ## What does *611 do? Metro documents *611 from a Metro handset, or 1-888-8METRO8, as the way to reach customer care. Metro is T-Mobile's own prepaid sub-brand rather than a third-party MVNO, so the support organisation is genuinely Metro's. Note the star. Metro publishes the starred form, and on some Metro devices plain 611 behaves differently. ## How do I use *611? - Open the Phone app and tap Keypad. - Type *611 exactly as written. - Press the green Call button and wait for the result. ## Who is this for? | Network | T-Mobile | | Type | Carrier specific | | Good to know | Metro by T-Mobile lines only. Metro is a T-Mobile sub-brand, so T-Mobile postpaid codes do not apply. | _Screenshot: The Secret Codes detail screen shows the steps, the carriers and an Open in Phone button._ ## Related prepaid and mvno codes - [Ultra Mobile: International Roaming Balance](/blog/ultra-mobile-international-roaming-balance-iphone/) - [*99: Metro by T-Mobile: Pay Your Bill](/blog/metro-by-t-mobile-pay-your-bill-star-99-iphone/) - [Ultra Mobile: Check Your Balance](/blog/ultra-mobile-check-your-balance-iphone/) - [#225: Boost Mobile: Check Your Balance](/blog/boost-mobile-check-your-balance-hash-225-iphone/) - [611: Ultra Mobile Customer Care](/blog/ultra-mobile-customer-care-iphone/) - [#233: Boost Mobile: Add Money](/blog/boost-mobile-add-money-hash-233-iphone/) See all [prepaid and mvno codes](/blog/iphone-codes/prepaid-and-mvno/) or [every category of iPhone codes](/blog/iphone-codes/). ## How Secret Codes helps Secret Codes keeps this and every other entry a search away. Pick your carrier once and each entry says whether it is published for your line. You can save favourites, add a private note, and record whether a code worked on your line. **Secret Codes: IMEI & Carrier** is free on the App Store: https://apps.apple.com/us/app/secret-codes-imei-carrier/id6807154322 ## FAQ ### What does *611 do on iPhone? Metro's support line from a Metro phone. Metro documents *611 from a Metro handset, or 1-888-8METRO8, as the way to reach customer care. Metro is T-Mobile's own prepaid sub-brand rather than a third-party MVNO, so the support organisation is genuinely Metro's. Note the star. ### What else should I know about *611? Metro publishes the starred form, and on some Metro devices plain 611 behaves differently. ### What are the steps for *611? 1. Open the Phone app and tap Keypad. 2. Type *611 exactly as written. 3. Press the green Call button and wait for the result. ### Where do I use *611? On the keypad of the Phone app. ### Do I need to press Call after typing *611? Yes. Type it on the Phone keypad, then press the green Call button. ### Is *611 a hidden or secret code? No. It is a published service, not a hidden menu. iPhones do not have Android-style engineering menus. ### Who can use *611? Customers of the carrier named on this page. Metro by T-Mobile lines only. Metro is a T-Mobile sub-brand, so T-Mobile postpaid codes do not apply. ### Does *611 work on Android phones too? It is handled by the carrier or service rather than the iPhone, so it is not tied to one phone brand. Check with your carrier. ### Will *611 work outside the US? It is published for US carriers and services, so do not count on it abroad. Ask your carrier before you travel. ### What if *611 does not work on my iPhone? Check that it applies to your carrier first, because carriers decide which services they offer and can change them. If it should apply to your line, contact your carrier. ### What is related to *611? Ultra Mobile: International Roaming Balance. Text ROAM to 6700 for your roaming balance. ### What else is in this category? *99: Metro by T-Mobile: Pay Your Bill. Dials Metro's automated payment line. ## Sources - [Apple Support: Find the serial number or IMEI on your iPhone](https://support.apple.com/en-us/108037) - [Wikipedia: USSD codes](https://en.wikipedia.org/wiki/Unstructured_Supplementary_Service_Data)